logo

CUSTOMER CHARTER


The Alliance has published a customer charter. This charter sets out a common approach to customers, customer care principles etc. The Customer Charter is agreed upon and adhered to by all the Members.

The purpose of the joint Customer Charter is to communicate clearly, to the customers of the airspace in which Borealis Members provides services, about the vision, objective and main targets of the alliance. Furthermore this Customer Charter aims to communicate service standards and joint initiatives for improvements to customer services.

The Borealis Customer Charter is available to be viewed by clicking HERE.

> A customer feedback form is available here in CONTACT.







01avinor.png
02finavia.png
03isavia.png
04iaa.png
05lgs.png
06lenn
07lfv.png
08nats.png
09naviair.png

This site uses cookies


Cookies are necessary for this site to function, but also gives us information about how the site is used, so we can make improvements, both for you and others. Cookies on this site are mainly used for measuring traffic and optimizing the site’s content.
By continuing to browse through this site, you are accepting the use of cookies.
If you would like to know more about cookies, or how you delete them, click here.